Data Controller

Canine ReproVet
Registered address: 28 Cradock Rd, Leicester LE2 1TD
Email: info@canine-reprovet.com
Telephone: 07491 431534

The Data Controller (we, us, our) is Canine ReproVet, responsible for deciding how your personal data is processed and for what purposes.

Collected Personal Data

When you interact with our website, we collect:

Identity & contact details: name, postal address, email address, telephone number (when you submit an enquiry or book an appointment)

Health data: any pet‐health information you voluntarily give us via forms or email

Technical data: IP address, browser type, device identifiers (via cookies and web analytics)

Usage data: pages visited, time on site, referral source (via Google Analytics or similar)

Purpose of collecting data

Responding to enquiries & booking visits

Providing veterinary services

Website performance & improvements

Regulatory compliance

Data Sharing

We do not sell your data. We may share your information with: 

1. Our veterinary team and service partners (e.g. labs, imaging centres) to deliver care

2. IT providers (e.g. booking system, email platform) under contract and GDPR compliance

3. Regulatory bodies when required by law (e.g. RCVS, CQC, HMRC)

Data Retention

We retain your personal and pet-health records for a minimum of 6 years in accordance with RCVS guidance and UK tax regulations. Web analytics data is retained for up to 26 months (Google Analytics default).

Your Rights

Under the UK GDPR you have the right to:

1. Access your personal data

2. Rectify inaccuracies

3. Erase (be forgotten) in certain circumstances

4. Restrict or object to processing

5. Port your data in machine-readable form

6. Withdraw consent (for marketing) at any time

To exercise any right, please contact us at info@canine-reprovet.com.

Cookies & Tracking

We use cookies for:

Essential functionality (staying logged in, form submissions)

Analytics (Google Analytics) to understand site usage

Marketing (optional – only with your consent via the cookie banner)

See our full Cookie Policy at https://www.canine-reprovet.com/cookie-policy/ for details on managing or withdrawing consent.

Changes to this Policy

We may update this policy from time to time. The latest version is always available at www.canine-reprovet.com/privacy-policy. Last reviewed: 20/07/2025.